Terms and conditions

Terms and conditions for Coach Tour bookings

Terms & Conditions of bookings of Gray Line Scotland Ltd. Once Gray Line Scotland confirms your booking a contract is made between Gray Line Scotland and you upon the terms and conditions set out below. Your statutory rights are not affected.

Prices – Prices on this website are based on known costs and exchange rates at November 2010.

Senior Prices - age 60 years+.

Students - ID must be shown on the day of travel.

Children - Children under 16 yrs must be accompanied by an adult. All occupants on the coach must occupy a seat and use the lap belt provided. Children under the age of 4 years must use a suitable seat restraint supplied and fitted by the parent/carer. Children under 4 cannot travel on the 12-hour Loch Ness tour. Generous child rates apply. AA & AAA discounts. Discount card must be shown on the day of travel.

Cancellations - If your booking was made through one of our authorised agents, all amendments and cancellations must be made through them.

Notice Period Cancellation Fee 1, 2 & 3 Day Tours

7+ days = Full refund.

Less than 7 days before departure, No refund unless the seats can be resold. The above are a guideline only and subject to management discretion. Any increase in price will be notified to our agents and in our sales outlets. We will endeavour to remove all out of date promotional material.

Accommodation: We offer a courtesy service when booking accommodation However Gray Line cannot be held responsible for individual providers. We aim to visit all providers in person but the standard cannot be guaranteed. A single room supplement will apply.

Booking/Acceptance - A booking is accepted by us only when we, or our agent, have received payment in full. On receipt of your payment, subject to availability and at our discretion, Gray line Scotland will reserve your place on your tour. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereafter to either you or our travel agent.

Courtesy Collection Service - For your convenience we offer a wide choice of Hotel / Guest house pick up points. If not from the main entrance to your accommodation we aim to collect you from within walking distance. Drivers have to work under strict legal and time restrictions; therefore you will be dropped back at convenient stops, depending on the traffic conditions. Insurance - There is no travel insurance cover included in the price of the ticket.

Weather Conditions - Under no circumstances can we be held responsible for weather conditions, nor can any ticket be cancelled or amended by you at any time on the basis of weather conditions. Cancellations - We reserve the right to vary, modify or cancel any itinerary, either part or wholly due to circumstances beyond our control. If this is necessary, we will substitute alternative arrangements, or at our discretion provide a full refund.

Luggage – Storage is available for small pieces of luggage at the discretion of the driver and at your own risk.

Accident or Loss - We have no liability for loss, damage, delay, inconvenience, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost.

Prices Do Not Include - Gratuities to the Driver/guide, Lunch or admissions to attractions unless specified.

General Conditions - We reserve the right to cancel any tours due to lack of demand and also to use vehicles as dictated by demand.

If you have comments about your sightseeing tour, you should make them to: -

Gray Line Scotland Ltd, 81 Salamander Street, Edinburgh, EH6 7JZ, This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone +44 (0) 131 555 5558.