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General information about our tours and excursions.

Scotland Tours

Enjoy Scotland's extraordinary landscapes on one of our Tours of Scotland

campbelltownThis is our selection of guided and self-drive tours around Scotland. We have Scottish coach and minicoach tours with durations lasting from 1 to 13 days. We also have a range of self-drive itineraries of the Highlands and Islands where we provide the accommodation (and car if required) and you do the rest.

Most of our tours depart from three locations: Edinburgh in the East, Glasgow in the West and Inverness in the North of Scotland. To simplify the process here are some links to take you to the top tours departing from each of those locations.

Scotland's landscape is world famed for its beauty and drama - there is no better way to experience it than on a tour.

Click here to view all our 90+ Self driven and Coach Tours of Scotland

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Booking Conditions for Rabbies Tours

Rabbie's Trail Burners Ltd ("the Company") accepts your ("the Customer") booking under the following terms and conditions.

Payment

Reservations will only be confirmed on receipt of full payment.

Cancellations and Refunds

The Company will only cancel tours due to circumstances outwith our control or that might jeopardise your safety. We always refund in full if we cancel your tour. Where the Customer cancels the tour reservation then the effective date of cancellation will be the date the Company receives written notification. In the event of cancellation a charge, as detailed below, shall be payable by the Customer.
If cancellation for extended tours is made less than 3 weeks before the tour commences, refunds are at our discretion. Please also note that customers may be liable for 1 nights accommodation surcharge in this instance. If cancellations are made less than 72 hours before the tour commences, please be advised that customers may be liable for all accommodation costs.

Charges

For All Tours, City Breaks and holidays of more than 1 day
a) Cancellation more than 21 days before the tour date 10%
b) Cancellation less than 21 days before the start of the tour entirely at our discretion.
For 1 Day Sightseeing Tours
a) Cancellation more than 72 hours before tour departure 10%b) Cancellation less than 72 hours before the tour departure entirely at our discretion.

Alternatives/Cancellations

While the Company shall do everything reasonably possible to provide your tour itinerary and details as planned, the Company reserves the right to alter itineraries, transport or accommodation for whatever reason. In the case of hotel accommodation a similar standard of alternative accommodation will be obtained wherever possible.
The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. In such cases full cancellation charges apply and the Company shall have no further liability to that passenger.

Other operators/carriers

The Company will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier or person providing services in connection with any tour unless such a person is employed by or under the direct control of the Company. Tickets for travel on other carriers are subject to the normal conditions of carriage of the individual carrier.

Luggage

Unless otherwise notified passengers are restricted to one medium sized suitcase/bag (maximum 20 kilos) and one carry-on bag per person. Luggage is carried free of charge but at the passenger's own risk.

Children

We regret we do not carry children under the age of 5.

Insurance

The Company strongly recommends that passengers arrange suitable travel, medical and cancellation insurance.

Smoking

Smoking is not permitted on coaches but there are frequent stops en route for passengers who wish to smoke.

Financial Protection

In accordance with the EC Directive on Package Travel all customers monies are held in trust until such time as the tour has been completed.

Force Majeure

The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, temporary technical, mechanical or electrical breakdown within booked accommodation, explosion of, or radioactive contamination from, any nuclear facility or other events beyond the control of the Company.

Jurisdiction

These conditions shall be construed and interpreted in accordance within the Law of Scotland and the Parties each submit to the jurisdiction of the Scottish Courts.

Rabbie's Trail Burners Ltd.


Company Registered in Scotland Number SC164516.
Registered Office: 23 Old Fishmarket Close, Edinburgh EH1 1RW, Scotland.

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Helpful Hints for Booking Tours

Guaranteed Tours

Particularly during the winter months, not all tours will run if there are not sufficient people booked on the tour for a specific date. There is often a minimum of at least 5  people required. However, we do have some tours that are guaranteed to run no matter how few people there are, so if you book, you go! So if you are considering a tour during the winter months, look for a tour that says 'Guaranteed'.

Payments

When booking a tour, full payment is normally required. This can be done by credit or debit card (credit cards often incur a transaction charge) during the booking process. We strongly recommend that you take out appropriate travel insurance should you ever have to cancel your holiday.

Accommodation

For the overnight tours that include accommodation, in general you will be given a choice of accommodation, either guesthouse or hotel. Guesthouse accommodation will be family run guesthouses  within walking distance of the city centre. The rooms will be ensuite or have private facilities. Hotels are normally 3 star good quality hotels with ensuite rooms. Both hotels and  guest houses offer TV, tea and coffee facilities amongst other features. A double room is a room with one large bed for 2 people. A twin room is a room with two single beds. A single room accommodates one person.

For extended tours that don't include accommodation, the tour operator can book accommodation for you, which you pay for when you arrive there. You'll be given a choice of hostel, guesthouse, or hotel accommodation. Simply enter your choice of accommodation during the booking process.

Stops during the tour

There will be frequent stops during the tours, and normally you won't be travelling for more than 2 hours without a stop. The coach or bus will stop for photo opportunities during the tour, as well as stopping for lunch and tea or coffee breaks. Lunch isn't included in the tour price, but the lunch stops are normally in places where there's a good choice of food outlets.

Luggage

For the coach tours is normally restricted to one large suitcase and one carry-on bag per person. The minicoach tours are limited to what luggage they can carry - normally one medium suitcase per person.

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Booking Conditions for Heart of Scotland Tours 2012

HEART OF SCOTLAND DAY TOURS - TERMS AND CONDITIONS
 

Acceptance of the conditions detailed below as per Scottish Law and Custom is implied when a booking is made.

  1. Payment - we accept Visa, Mastercard, Visa Debit, Solo, JCB and Visa Electron cards
  2. Children and Families - we are happy to carry children (5-12 years) who are charged at the concessionary rate. Please inform us age and approximate weight of all children 5-12 years. You must contact us before booking if you would like to bring under 5’s so we can advise as to suitability of tour and make arrangement for their safe transport. We reserve the right not to carry children under 5 years unless prior arrangements have been made.
  3. Tours - the price quoted for each tour is inclusive of transportation and guiding only. Lunch and other refreshments are not included. Entrance fees to attractions are not included although reduced prices are sometimes available.
  4. Smoking - smoking is not allowed on the mini-coach.
  5. Behaviour - we reserve the right to refuse to carry any person or persons whose behaviour is causing offence or alarm to others. In such cases full cancellation charges will apply.
  6. Vehicles - we reserve the right to change the type of mini-coach used if the circumstances dictate this is necessary.
  7. Luggage -luggage is limited to one small item per person.
  8. Alterations to Itineraries - we reserve the right to change timetables or tour itineraries due to weather, availability of attractions, roadworks or any other situation beyond our control.  Refunds will not be offered in these circumstances.
  9. If you book online within 24 hours of departure you MUST also phone us to confirm your booking.
  10. Cancellations and refunds - where the passenger cancels a tour reservation, the effective date of cancellation will be the date on which we receive notification by telephone, email or in writing.  Your notice of cancellation must be confirmed (in writing or verbally) as received by Heart of Scotland Tours to be effective.  No refunds are offered if a customer is late for a tour/cannot find the pick-up point. Please be there 15 mins before the advertised departure time. Cancellation charges for 2012/13 are applied as follows:
    1. Within 24 hours of departure date - 100% of full cost
    2. Within 2 - 5 days of departure date - a full refund will be granted by Heart of Scotland Tours if the seat can be resold. Every effort will be made to resell the seat but a 50% charge will be applied if the seat cannot be resold. In the event of a tour being cancelled by Heart of Scotland Tours the customer will be fully refunded and every effort made to find a suitable alternative.
  11. Complaints - all complaints should be initially directed to your driver/guide who will make every effort to resolve the problem. In the event that a complaint cannot be resolved on the day of the tour then it should be made in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it..
  12. Travel insurance is recommended.

Minimum age policy

The minimum age for our scheduled tours (Tours 1-7) is 5 years old. Please be aware there may be extended periods of travelling and the longer tours, in particular, may not be suitable for children especially if they are unfamiliar with English or too young to be distracted by the driver guide's stories.

Breaks may be very short on some tours, anything from 15-45 minutes. Photostops may be as short as 5 minutes, or cancelled due to delays.
There are no changing facilities on the vehicle, so please check that the rest stops will be frequent and long enough if you are travelling with kids..

Passengers with children will be allocated seats where they will not be a distraction to the driver/guide.

An accurate age for any child travelling is required so the correct and legal type of seating can be installed. An incorrect age entered will result in a refusal to travel, so extra care must be taken when entering these details into your tour requirements. Please call us on 01828 627799 if you have any queries.

A child having an unpleasant experience on a tour can result in everyone having an unpleasant time, so every care will be taken to make sure this does not happen. The booking office can advise you on the tours most suitable to the age group, language abilities and rest stop needs for your child. Accurate information on your child's needs will be most helpful in determining which tours will best suit you and your child.

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Booking Conditions for Highland Experience Tours 2010

Terms and conditions

HIGHLAND EXPERIENCE TOURS - TERMS AND CONDITIONS

Cancellation and Refunds for scheduled tours

When a passenger wishes to make a cancellation of a scheduled tour the following charges apply:

  • Within 24 hours of the tour departure, no refund will be given.
  • Within 2 to 3 days before the tour date 50% of the tour price will be payable unless the seat can be re-sold in which case the passenger will receive a full refund.

We reserve the right to cancel trips under exceptional circumstances such as those out with of our control. In such cases clients will be promptly informed and offered:

  • Transfer to a substitute trip or tour, or an alternative trip or if the tour is a lower cash value clients will receive a cash adjustment refund; or a total refund of all prepaid monies.

Cancellation and Refunds for private tours

  • The 20% deposit is forfeited on any cancellation, which must be notified to the company in writing by e-mail or post, and sent via recorded delivery.
  • Where the balance owing on a tour is not paid prior to the six week deadline then the company reserves the right to cancel the tour and forfeit the deposit.
  • Where notification of cancellation has been received less than six weeks prior to commencement of a tour the following schedule of refunds will apply:
    • 41-28 days before start - 75% of balance
    • 27-14 days before start - 50% of balance
    • 13-0 days before start - NIL
  • Highland Experience Tours reserves the right to cancel trips under exceptional circumstances. In such cases clients will be promptly informed and offered :
    • Transfer to a substitute trip or tour or
    • An alternative trip or tour which if a lower cash value will include a cash adjustment refund or
    • A total refund of all prepaid monies.

Cancellation and Refunds for unique tours

  • Due to the unique nature of our specialized tours i.e. X-mas & New Year tours a specific cancellation charge applies to this product - up to 7 days prior to departure 50% refund. Within 7 days - no refund)
  • Due to the fact that we use 3 star accommodation for our X-Mas & New Year tours all prices are based on two sharing a room.

General Guidelines for all tours

  • We also reserve the right to change the tour itinerary at any time due to weather, acts of God and events out without our control.
  • Unless stated otherwise, food, attractions and accommodation is not included in the tour price however; clients may be eligible for a discount when mentioning Highland Experience.
  • Due to the nature of our tours we discourage carrying children under the age of 5 years except private tours.
  • Due to the size & type of vehicles we use, luggage is restricted to one small/medium size bag; please no suitcases that you can fit in!
  • Smoking is not permitted on any of our vehicles.
  • Highland Experience recommends all passengers take our suitable travel, medical and cancellation insurance.
  • Driver tips are not included in the tour price but if deserved, greatly appreciated.
  • Please note that we operate with a minimum number of 5 passengers on all tours except private tours.

Accommodation for extended or private tours

  • We offer the complimentary accommodation booking service for the actual tour only.
  • We offer a courtesy service when booking accommodation however, Highland Experience cannot be held responsible for individual providers.
  • If you require any special arrangements to be made, please contact us once your tour booking has been made and we will strive to accommodate you.
  • Our trained staff are instructed to find the best accommodation price/type available from the customer's selected 1st then 2nd choice. You pay the provider directly.
  • A single room supplement will usually apply.
  • Hostel accommodation £14 - £17 per guest is for a dorm bed only sharing your room with other guests, we can never guarantee a double/twin in highland hostels (if you wish to guarantee a room for you only choose either B&B or hotel)
  • Bed & Breakfast £25 - £45 per guest - the options are a single (quite rare and cost more) Double (a room with one bed for two guests) Twin (a room with two single beds for two guests) or a Family room (a room with either a double & single for 3 guests etc)
  • Hotels £45+ the starting price is for a 3 star hotel if you wish to pay more please let our office staff know after you have booked and we will try our very best to accommodate your wishes.

 

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Booking Conditions for Timberbush Tours 2012

Terms & Conditions

Please take a moment to review our Terms and Conditions:

Payment

  • Reservations will only be confirmed on receipt of full payment.
  • The Company reserves the right to cancel any tour where the minimum number of passengers is not reached. Minimum number of passengers required for tour departure is six. In such cases, the Company's liability to the Customer is either the full return of monies paid for the tour or provision of a suitable alternative tour as agreed with the Customer.
  • Where the Customer cancels his/her tour reservation, charges will be payable by the Customer as detailed below:

Charges

Please note that all Customers cancelling any tour reservation will be charged a standard fee of 10% of the booking price to cover administration costs. The following terms and conditions apply:

For 1-day sightseeing tours:

  • Cancellation more than 72 hrs before departure - full refund less administration fee.
  • Cancellation less than 72 hrs before departure - administration fee then entirely at our discretion (there is normally no refund unless ticket is resold).

For all tours of more than 1 day's duration:

  • Cancellation more than 14 days before the tour departure - administration fee plus 10% of the booking price.
  • Cancellation less than 14 days before the tour departure - administration fee then entirely at our discretion (there is normally no refund unless ticket resold).
  • No refunds are offered on any tours if the passenger is late for a tour/cannot find the pick-up point.

Insurance

  • Whilst Timberbush Tours maintains insurance meeting all statutory requirements, we strongly recommend that passengers hold comprehensive and suitable travel, medical and cancellation insurance to cover for eventualities during travel.

Alterations/Alternatives

  • The Company reserves the right to alter tour itineraries at any time, due to weather conditions, traffic problems, availability of attractions or other such extenuating circumstances outwith our control. In the case of accommodation, we will attempt to obtain a similar standard of accommodation wherever possible.
  • The Company reserves the right to alter the motorcoach employed on any tour.

Other Operators/Carriers/Third Party Suppliers

  • The Company will not accept or have any liability for any acts or ommissions whether negligent or otherwise of any supplier (including accommodation, subcontracted coach services and print communications ) or person providing services in connection with any tour unless such a person is employed by or under direct control of the Company. Tickets and vouchers for travel on other carriers are subject to the normal conditions of carriage of the individual carrier.

Accommodation

  • Accommodation arrangements for 2 and 3 day tours referred to are provided independently by third party accommodation providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by these providers, and as such any contracts undertaken are made between the Customer and the third party accommodation provider. All such arrangements are made independently of Timberbush Tours, irrespective of any help and assistance which the Company may provide in securing such arrangements.

Prices

  • Our current published prices on the website and in our current brochures are valid from 7th April 2009 to 31st March 2010.
  • Whilst reduced entry to some visitor attractions may be available, and any such will be made clear by the guide, tour prices are for transport and driver-guide services only. All cruises, visits to castles and other visitor attractions including whisky distilleries are prices separately as optional extras, along with meals and other refreshments and these are at the travellers' own expense.
  • Discount prices are offered to persons over the age of 60, full-time students and children between 5 and 16 years. We regret that children under 5 years cannot be carried.

Luggage

  • Luggage is limited to 1 small to medium-sized suitcase or bag per person.

Customer Conduct

  • Smoking is not permitted on any of our vehicles.
  • The consumption of alcohol is not permitted on any of our vehicles.
  • The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. In such cases full cancellation charges to the passenger apply, and the Company shall have no further liability to that passenger.

Force Majeure

  • The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, illness, weather conditions, road traffic conditions, temporary technical, electrical or mechanical breakdown within booked accommodation.

Data Protection:

Please note that when giving information for the purposes of making your Booking, you will be deemed to consent to us holding and using that information to send you details of other products and services we provide ot intend to provide that we think may be of interest to you. If you would prefer your information not to be used in that way, please contact us, giving your name and address: (i) in writing, (ii) by e-mail, or (iii) by telephone.

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