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Each supplier publishes their cancellation policy on the site. Go to Operating Info to see details of their policy. Subject to that policy you can make a cancellation. Most suppliers allow you to cancel a booking a certain period before utilisation without incurring a charge. Some suppliers of tours or ticketed events where payment is taken at the moment of booking may not allow cancellation. Some suppliers require a non-refundable deposit.

Some products such as Golf Tee time payments do not offer refunds.

We love to help customers whenever we can. We work with a wide range of partners and will draw on them to solve any knotty problems you have. Please send us an email and we will reply honestly to you.

Unfortunately we cannot offer a telephone service. We try to publish as much information about our products as possible so that you do not need to make a call. Once you have made a booking we recommend that you use the message service available through the site to contact the supplier directly. The supplier will reply using the same system. This ensure that all your messages are kept in the same place.

Our lawyers have advised us that we cannot offer price guarantees. However, we try to track prices across our suppliers and recommend to them that we receive the best prices. If you see a better price anywhere, please contact us and we will negotiate with the supplier on your behalf.
We would like to point out that budget prices often include onerous terms and conditions such as checking out of the hotel before 8am or returning a car cleaned to the middle of nowhere. We believe that our offers represent the best balance of value.

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If you are a supplier and would like to sell through the site, please contact us by email and we will call you within a few hours to discuss your needs. If you would like to know more about us, visit http://www.helpmego.to/

If you search for a product using the search box on the homepage, you will be shown a screen which lists availability for the dates you have chosen for each product that matches your search criteria. Availability is shown as A available, R as request and C for closed/unavailable. If you are interested in a particular product, you can also check availability on the first screen of the booking process.

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All bookings are made on a secure server to protect your details. This means that data is encrypted as it is sent across the Internet. We do not use email to communicate your confidentail details to suppliers. Suppliers have to collect your payment details from the same secure server. Whenever we refer to these details in an email we replace the numbers of credit cards with xxxxs instead

Each product is offered in one currency. However, different products can be offered in different currencies. The selling currency for the product is identified under the rates table.

Most UK based products are offered in pounds sterling, however, occassionally they are offered in Euros or Dollars. Products across Europe are offered in Euros or other local currencies such as Czech Crowns, etc.

Please note that you will be billed in the currency specified under the rates table.